Quick Summary

We only collect the personal information we need to provide our services. We keep it safe, never sell it, and you have the right to access, correct, or request deletion of your information. For full details, read the sections below. This policy works together with our Terms & Conditions.

1. Introduction

Sentinal Support ("we", "us", "our") is a Cape Town-based IT support service providing affordable, reliable, client-first solutions including computer repairs, network support, and custom CCTV installations.

We respect your privacy and are committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA), 2013, the Constitution of South Africa, and other applicable laws.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with us via WhatsApp, phone, email, in-person visits, or our website https://sentinalsupport.co.za

By providing us with your personal information or using our services, you consent to the processing described in this policy.

2. Responsible Party

Responsible Party: Sentinal Support (trading as Sentinal)
Registration Number: K2025206490
WhatsApp: 084 554 3398
Email: info@sentinalsupport.co.za
Information Officer: Luan Beukes – Contact via WhatsApp or email above

3. Personal Information We Collect

• Contact & Identification: Name, phone number (WhatsApp preferred), email, physical address (for on-site support or CCTV installs).
• Service Information: Device/network issues, CCTV requirements, geolocation for service, problem descriptions, photos/videos for diagnostics.
• Payment & Billing: Bank details or payment references, processed securely via your bank or third-party gateways.
• Other Voluntary Info: Preferences, feedback, or any details you share during interactions.

We do not collect sensitive personal information (health, race, religion) unless explicitly needed and with your consent.

4. How We Collect Information

We collect personal information primarily through:

• Direct interactions: WhatsApp, voice calls, or in-person visits.
• Emails or attachments you send.
• During service delivery (e.g., device access, shared photos).

5. Purpose & Legal Basis for Processing

We process your personal information to:

• Provide IT support, repairs, network setup, and CCTV installations.
• Communicate quotes, appointments, updates, or troubleshooting advice.
• Invoice and process payments.
• Improve our services and prevent future issues.
• Comply with legal obligations (tax, records, disputes).
• Protect our legitimate interests (secure service delivery, fraud prevention).

Legal basis under POPIA: Contract necessity, legitimate interests, legal obligation, or your explicit consent (e.g., sharing photos or remote access). We do not use your information for marketing unless you explicitly opt-in.

6. Sharing Your Information

We only share personal information as necessary and with safeguards:

• Technicians or contractors performing your job (bound by confidentiality).
• Payment processors or banks for transactions.
• Legal authorities if required by law.
• In case of business transfers (e.g., sale of business).

We never sell your personal information.

7. Security of Your Personal Information

We take reasonable steps to protect your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction:

• Secure WhatsApp/business phone usage.
• Password-protected devices and limited access.
• Confidentiality agreements with any helpers.
• Secure storage of notes/photos (deleted when no longer needed).

No system is 100% secure; please also protect your own devices and shared info.

8. Retention of Personal Information

• Active clients: Duration of service + 3 years for follow-up records.
• Completed jobs: Up to 7 years for tax/legal purposes.
• Deletion: Information is securely deleted when no longer required.

9. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold.
• Request correction, updating, or deletion (where lawful).
• Object to processing (on reasonable grounds).
• Withdraw consent (if consent is the basis; may affect service)

Requests can be sent to our Information Officer via WhatsApp or email. We respond within 30 days.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted here with a new effective date. Check periodically or ask us if unsure.

11. Contact Us

Questions, requests, or complaints:

WhatsApp: +27 84 554 83398

Email: info@sentinalsupport.co.za

Thank you for trusting Sentinal Support with your IT needs. Your privacy is important to us, and we handle your information responsibly.